Terms of Service

The following Terms & Conditions apply to the use of and purchase from Mrs. Kay’s.

All sales are final and cannot be cancelled at the point of purchase, Due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances. Also, Mrs. Kay’s are unable to cancel or make changes or modifications to an order once it has been placed. Please be sure of the style, size, color and/ or any other specifications before submitting your order.

The submission of an order acknowledges your understanding and agreement to these Terms & Conditions.

When to Order
Mrs. Kay’s recommends placing your order as far in advance of the event as possible to allow ample time for production, shipment and any necessary alterations.

Please take in account time needed for any travel.

Mrs. Kay’s will provide estimated delivery time frames. These time frames are tentative and subject to change according to the production schedule. Mrs. Kay’s reserve the right to change the delivery time frames at our discretion and without advance notice.

Estimated delivery time frames vary between design styles and products.

How to Order
Mrs. Kay’s.com offers 3 convenient ways to order. We accept orders online, by phone, and U.S. mail.

Ordering Online
Mrs. Kay’s.com provides a secure online order form. Information submitted on the form is handled with the strictest security.

Upon submitting your order, an automated email is sent to acknowledge the purchase. Payments are processed within 24 hours.

Ordering by Phone
Customer Service representatives are available Monday - Saturday 9:00 am - 8:00 pm EST to take your phone orders at 1-413-636-5831

Ordering by U.S. Mail
Mrs. Kay's accepts orders sent via U.S. mail. Print and complete our Order Form and mail with the payment.

Contact us for the address!

Upon receiving your order, Customer Service will send and email to acknowledge its receipt.

Completion of Order Form
It is imperative that the order form is completed in full. To omit anything from the order will result in a processing and delivery delay.

Sales Tax
Sales tax applies to all orders shipped to a Massachusetts address.

No-Cancellation Policy
All sales are final and cannot be cancelled at the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges, returns or refunds under any circumstances.

Email Addresses
We require an email address on your order. All correspondences, confirmations and notifications are provided by email.

We strongly suggest using a current email address, which you have access to and check frequently. Important information about your order will be emailed and may require an immediate response.

Dye Lot Variation
Colors may vary from Mrs. Kay’s website, fabric swatch cards and the actual fabric. Mrs.Kay’s cannot standardize their dye lots so variation can occur between bolts of fabric. Most variations are slight and a shade off.

Mrs. Kay’s strongly recommends placing a bridesmaid order at the same time and on the same order to avoid dye lot variation. Bridesmaid orders placed separately or added-on to an existing order will most likely be cut from a different bolt of fabric and vary in color.

Fabric orders are always cut from a different bolt of fabric from garment orders. Dye lot variation may occur with fabric and garment orders. Mrs. Kay’s cannot guarantee a color match.

Swatches
Mrs. Kay’s cannot order or send swatches to customers.

Legality

Grant
You are granted a non-exclusive, non-transferable, revocable, limited license to access and use this Website on any single computer for personal, non-commercial use. Mrs. Kay’s may terminate this license without notice at any time and for any reason.

Limitations
You agree that you will not: (a) use this Website for any commercial or political purpose (including, without limitation, for purposes of advertising, soliciting funds, collecting product prices, or selling products); (b) monitor, gather, or copy content on this Website by using any robot, “bot”, spider, crawler, spyware, engine, device, software, extraction tool, or any other automatic device, utility, or manual process of any kind; (c) frame or utilize framing techniques to enclose any Trademark or other proprietary information (including, without limitation, any images, text, or page layout); (d) use any meta tags or any other “hidden text” utilizing any Trademarks; (e) engage in any activities through or in connection with this Website that seek to attempt to harm minors or are unlawful, offensive, obscene, threatening, harassing, or abusive, or that violate any right of any third party; or (f) engage in any activity that interferes with a user’s access to this Website or the proper operation of this Website. You also agree that, in using this Website, you will not impersonate any person or entity.

Intellectual Property Rights
Nothing herein shall be construed to confer any license or right, by implication, estoppel or otherwise, under copyright or other intellectual property rights. You acknowledge that this Website is protected by copyrights, trademarks, service marks, patents and other proprietary rights and laws.

Copyright Notice
All of the content you see and hear on this Website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Mrs. Kay’s, one of its affiliates or by third parties who have licensed their materials to Mrs. Kay’s. The entire content of this website is copyrighted as a collective work under U.S. copyright laws, and Mrs. Kay’s owns a copyright in the selection, coordination, arrangement and enhancement of the content.

You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from Mrs. Kay’s

No right, title or interest in any downloaded materials is transferred to you as a result of any downloading. Mrs. Kay’s reserves complete title and full intellectual property rights in any content you download from this website.

GENERAL DISCLAIMERS
MRS. KAY’S DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS WEBSITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

WITHOUT LIMITING THE FOREGOING, MRS. KAY’S DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM.

WITHOUT LIMITING THE FOREGOING, MRS. KAY’S DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THIS WEBSITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT THIS WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

WITHOUT LIMITING THE FOREGOING, MRS. KAY’S DISCLAIMS ANY LIABILITY AS TO THE ACCURACY OR COMPLETENESS OF EACH ITEM DESCRIPTION. ALL PRODUCT DESCRIPTIONS ORIGINATE FROM THE MANUFACTURER OF THE ITEM.

MRS. KAY’S DOES NOT ENDORSE NOR MAKE ANY WARRANTIES OR REPRESENTATIONS ABOUT THE OPTIONS OR OTHER SERVICE OR DATA YOU MAY ACCESS, DOWNLOAD OR USE AS A RESULT OF THE USE OF THE INFORMATION CONTAINED ON THIS WEBSITE, OR ABOUT ANY WEBSITE YOU MAY ACCESS THROUGH THIS WEBSITE. LINKS TO OTHER SITES ARE PROVIDED FOR CONVENIENCE ONLY. YOU NEED TO MAKE YOUR OWN DECISIONS REGARDING YOUR INTERACTIONS OR COMMUNICATIONS WITH ANY OTHER WEBSITE.

MRS. KAY’S MAKE NO REPRESENTATION THAT CONTENT PROVIDED ON THIS WEBSITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES.

MRS. KAY’S ASSUME NO RISK OR RESPONSIBILITY FOR YOUR USE OF ANY OF THE CONTENT PROVIDED ON THIS WEBSITE.

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, SHALL MRS. KAY’S OR ANY OF THEIR EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE.

THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF MRS. KAY’S HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOU ARE DISSATISFIED WITH THIS WEBSITE OR ANY CONTENT ON THE WEBSITE, OR WITH THESE TERMS AND CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE. YOU ACKNOWLEDGE, BY YOUR USE OF THIS WEBSITE, THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.

APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF MRS. KAY’S UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).

ENFORCEMENT OF TERMS AND CONDITIONS
BY ACCESSING AND USING THE WEBSITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THIS WEBSITE IS SUBJECT TO THESE TERMS AND CONDITIONS, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF MASSACHUSETTS, UNITED STATES OF AMERICA.